The employee beneficiary can block the card (protected by a PIN code) via our smartphone app, their extranet account or by contacting our user call centre operated by our partner Cornèrcard (open 24/7 in English, French, German and Italian – CHF 1.40 per minute) at 091 800 41 41.

You can also block the card via your own customer extranet.

The Swibeco Lunch Card no longer works once blocked, ensuring the balance remains intact. Depending on the reason for blocking the card, the process can be reversed by our customer service (e.g. if the card is found) or a new card will automatically sent to your employee’s home address (if card permanently blocked). In the event that a new Swibeco Lunch Card is ordered, your company will be billed in accordance with the contractual terms and conditions agreed between Swibeco and your company.